Privacy
Policy.

Our Commitment to Your Privacy

Nanwood Dental is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our office. We may update this policy periodically. We encourage you to review it regularly.

Information We Collect

We may collect the following types of information:

• Contact details: your name, email address, phone number, and mailing address when you submit an appointment request or contact form
• Appointment information: your name, date of birth, insurance details, preferred appointment times, and family member information
• Health information: dental history, treatment records, and other clinical information provided in the course of your care (governed separately by applicable health privacy legislation)
• Technical data: IP address, browser type, device information, pages visited, and time spent on our website (collected via analytics tools)
• Communications: any messages, questions, or feedback you submit through our website or by email

How We Use Your Information

We use the information we collect to:

• Respond to appointment requests and inquiries
• Provide and coordinate dental care
• Process insurance claims and billing
• Send appointment reminders and follow-up communications
• Improve our website and patient experience
• Comply with applicable legal and regulatory requirements

Google Analytics

Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics uses cookies (small text files stored on your device) to collect anonymous data about your browsing behaviour, including pages visited, time on site, and general location.

Neither we nor Google link this information to your personal identity. If you wish to opt out of Google Analytics tracking, you may use the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Cookies

Our website may use cookies to improve your browsing experience. You can set your browser to refuse cookies or to alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain parts of our website.

Remarketing

We may use Google remarketing features to show relevant advertisements to previous visitors of our website on the Google Display Network. These advertisements use anonymous cookies and do not store personally identifiable information.

You can manage your ad preferences through Google's Ads Settings or opt out of interest-based advertising through the Network Advertising Initiative.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your insurance provider or third-party billing services, to process claims on your behalf
• With other treating health professionals, where clinically appropriate and with your consent
• With service providers who assist us in operating our website or conducting our business, under strict confidentiality agreements
• As required by law, court order, or regulatory authority

Protection of Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our clinical records are governed by applicable provincial health privacy legislation.

Your Rights

You have the right to access, correct, or request deletion of your personal information held by us, subject to applicable law. To exercise these rights, please contact our office directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: